It occurred to me, as leaves drily rustled under my steps and the sun broke through naked trees to throw shadows across my path, that I really don’t know or understand what aspiring innkeepers take away when they attend a seminar. What made me think of that was conversations I’ve had lately with seminar graduates, when IRead More
Tag: experience
Guests, and how to keep them coming
When we owned the Three Mountain Inn in Jamaica, Vermont, I was confronted with the fact that I had never been an innkeeper, and really had no idea what the daily schedule for an innkeeper would look like. I quickly learned how to smile (and mean it), be it on the telephone, or greeting aRead More